FAQ

Q.  With what organization are you associated?
A.  We have an agreement with US Amateur Basketball and are running their background checks.  If you are not with US Amateur Basketball, please check with your organization as to what is necessary for you as a coach.

Q. My card was declined but my bank has pulled the money out.
A. More than likely your bank has put a hold on the funds and they will be released after 8:00 p.m.

Q. My card was declined so I tried it again and again and now my bank shows the money has been pulled out each time.
A. More than likely your bank has put a hold on the funds and they will be released after 8:00 p.m.  If you applied after 8:00 p.m. one day, your funds will not be returned to your account until 8:00 p.m. the next day.

Q. What is the cost for membership?
A. There is a $30 application fee.

Q. How long does the membership last?
A. Membership expires on July 31st of each year.

Q. Do I have to apply every year?
A. Yes.  Effective 7/1/2014, Florida Law requires a background check be run on coaches and volunteer personnel that have access to our youth, on a yearly basis.

Q. How long does it take to get my card?
A. If everything is submitted correctly the office turnaround time is 4 business days. To avoid delays, please make sure all information is entered accurately.  Delays are usually caused by errors submitted on the application, a photo that does not meet our requirements, or a delay in your background check. We access all online applications during business hours and begin the processing that day.  Depending on the time of day the application was submitted, we may get your background returned to us, your card processed, and your name added to the list of approved coaches the same day.  Your card would be mailed out the next morning.  The months of January through April are extremely busy and there may be an additional 24 hour delay, therefore, we say allow 4 days for processing.  We do everything we can to get your card to you in a timely manner.

Q. How do I know if there is an error on my application?
A.  We contact you by email if there is a problem with your application.  If you do not receive your card within 7 days (4 days processing and 2-3 days mailing,) be sure to check your email, including your spam/junk folder to see if you have and email from us stating you accidentally provided incorrect information or that your photo was not useable.  We also email you if your mail was returned to us.  We must have an address where you can receive mail.

Q. What type of offenses am I screened for in my background that would cause me to be ineligible to coach?
A.  You are screened for a criminal background check.  We do not deny misdemeanors.  If you have a felony on your background check, you are ineligible until you complete an appeal and the appeal is approved.  According to Florida Law there are certain offenses and time constraints, which we may not approve.  This is the link to the Florida Statute.

Q.  Who has to have a background check?
A.  Anyone who coaches, assists at practices and games or game activities on a regular basis, is required to have a background check in Florida.  Our background screening does not guarantee that incidents of abuse or inappropriate behavior by the coach or other bench personnel will not occur, but it does screen individuals to prohibit those that have already demonstrated their inability to be positive role model.

Q. How do I know if a coach is approved?
A.  Once approved, we issue a photo id card to be worn at all games.  If a coach has not received his/her card within 7 days, he/she should contact us regarding an error. If a coach does NOT have an ACA card, he/she may not coach (exceptions are for late applications and the coach is on the list of approved coaches.  There is a one weekend temporary pass.)

Q. What if I am denied?
A. In most cases you can appeal the decision. First, we will notify you by USPS that a discrepancy has appeared on your background check that may make you ineligible to coach.  You have 10 days to notify us if you believe that the violation is not yours.  A letter of denial will be mailed after the 10 days has expired.  You are not approved to coach during that time. If the charges are yours and you do not want to wait the 10 days, you may begin the appeal process as soon as you receive your first letter, or upon submission of your application if you know of charges against you. If you have a felony in your background, you will be required to file an appeal.  Please follow all directions on the appeal link to allow us to review your case as quickly as possible.  We have a committee that reviews each appeal.  Our goal is the safety of our children.

Q. Can I turn my application in at my first tournament?
A. No. Florida law requires all volunteers that work or have contact with children on a regular basis pass a background check.

Q. When do I have to submit my application in order to be eligible to coach?
A. Applications submitted after Monday may not be approved to coach that weekend. Backgrounds can take up to 72 hours and in certain cases, they take even longer.  We cannot approve you to coach until we receive a clear background check from Protect Youth Sports.

Q. Why must I provide my social security number for my background check?
A.  Your social security number along with your date of birth are necessary to provide the most accurate background screen.  Screening based on name, date of birth, social security number and address is standard throughout the background screening industry. The Fair Credit Reporting Act (FCRA) is a federal statute that outlines the basic laws for background screening.

Q. How safe is it to complete my application online?
A.  Very safe.  Of course, we cannot guarantee absolute safety of any data online, however, we take every precaution available.  Our forms (Formsite) use secure connections the same level as banks and other financial institutions.  Your entries are also encrypted using the encryption standard adopted by the U.S. Government. Once we download your application, it is deleted from the external server, leaving no record.

Q. What if I do not have my card before I go to a tournament?
A. Go to the tournament’s central check in, they will be able to issue a temporary pass as long as your background check has been completed.  All tournament directors have access to a list of approved coaches.  If your background check is not complete, you may not coach that weekend.  Florida has specific statutes related to volunteer coaches : Florida Statute for Coaches/Volunteers

Q. When does my name appear on the list of members?
A. Allow 4 business days after the completed application is received in our office.  We have to allow 72 hours to receive a background returned to us.  As soon as we receive an approval on the background, your name is added to the list of coaches, usually within the same day of application.

Q. What happens if I lose my card?
A. Complete the lost card application online we will send you a replacement card. There is a $7 replacement card fee.

Q.  I coach more than one team, do I need a card for each team?
A.  No.  You will be assigned to the one team that you list.  Remember, there is a limit of 4 ACA cards to be issued to each team.